Privacy Policy for Ordermatic AI
Introduction
Ordermatic AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you interact with our WhatsApp ordering system and related services provided to Mochachos Trade Route.
By using our services, you agree to the collection and use of your information in accordance with this policy.
Information We Collect
We collect the following types of information:
1. Personal Information:
- Name
- Phone number
- Email address (if provided)
- Delivery or pickup details
2. Order Information:
- Menu items selected
- Payment details (processed securely through third-party providers)
- Order history
3. Technical Information:
- Device information
- IP address
- Interaction logs for analytics and support
How We Use Your Information
We use the information we collect to:
- Process and manage your orders
- Provide customer support via WhatsApp
- Improve our services and product offerings
- Send important updates about your orders
- Comply with legal and regulatory requirements
Sharing Your Information
We do not sell your information to third parties. We may share limited data with:
- Mochachos Trade Route to fulfill and manage your orders
- Third-party payment processors for secure transactions
- Law enforcement or regulators, if required by law
Data Retention
We retain your order and account information only for as long as necessary to:
- Fulfill orders
- Meet legal obligations
- Resolve disputes
After this period, your data will be securely deleted.
Your Privacy Rights
You have the right to:
- Access and review your personal data
- Request corrections to your data
- Request deletion of your personal data
- Withdraw consent to data processing
To exercise these rights, please contact us at:
Email: support@ordermaticai.com
Phone: +27 72 460 1033
Changes to This Policy
We may update this Privacy Policy occasionally. Updates will be posted on our website with a revised effective date.