Data Deletion Instructions
🛡️ Your Privacy Matters
We respect your privacy and provide a straightforward process for deleting your personal data. This page explains how to request complete removal of your information from our systems.
How to Request Data Deletion
Follow these simple steps to delete your data:
1Send a Deletion Request Email
Send an email to support@ordermaticai.com with the subject line:
"Data Deletion Request"
2Include Required Information
Please include the following information in your request:
- Your full name
- Phone number used for WhatsApp ordering
- Email address (if applicable)
- Any specific data concerns (optional)
3Verification and Processing
Once we receive your request, we will:
- Verify your identity for security purposes
- Delete your personal data from our systems
- Confirm deletion via email or WhatsApp within 7 business days
Email Template
You can copy and use this template for your deletion request:
What Data Will Be Deleted
Upon your request, we will permanently delete:
- ✅ Your account and personal information
- ✅ Past order history and preferences
- ✅ Communication logs (except where legally required to retain)
- ✅ Payment information (processed securely through third parties)
- ✅ Technical data associated with your account
⚠️ Important Note: Once your data is deleted, this action cannot be undone. You will lose access to your order history and will need to create a new account if you wish to use our services again.
Data Retention Exceptions
In some cases, we may be legally required to retain certain information for:
- Tax and accounting purposes (as required by South African law)
- Fraud prevention and security investigations
- Legal compliance and regulatory requirements
We will inform you if any such exceptions apply to your data.
Timeline for Deletion
📅 Processing Timeline:
- 1-2 business days: Identity verification
- 3-5 business days: Data deletion process
- 7 business days: Confirmation sent to you
📞 Contact for Data Deletion
Email: support@ordermaticai.com
Phone: +27 72 460 1033
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM (SAST)
Alternative: You can also send a WhatsApp message to our support number requesting data deletion.
Need Help?
If you have questions about the data deletion process or need assistance, please don't hesitate to contact our support team. We're here to help ensure your privacy rights are respected.